Frequently Asked Questions
Here you'll find the answers to the most common questions our customers have!
SHIPPING
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 3-5 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS, UPS, or FedEx. We are currently only shipping to the United States but international options are coming soon.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factories.
USA - Within 2-5 business days
I DIDN'T RECIEVE MY ORDER
Please email us: daniel@gildedland.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.
WHAT ABOUT CUSTOMS FEES/TAXES?
At this point in time, we are only shipping in the United States but international options are coming soon.
SHIPPING INSURANCE (PACKAGE PROTECTION)
Shipping insurance is offered at checkout. It's provided by GildedLand and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - daniel@gildedland.com
Please note - shipping insurance is non-refundable once your order has shipped.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible but you have up to 6 hours from the time the order was placed to make any changes or cancellations. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
Due to our items being made on-demand, we are unable to accept any returns. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Customer support is provided by GildedLand - they can be reached at daniel@gildedland.com
SHIPPING
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 3-5 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS, UPS, or FedEx. We are currently only shipping to the United States but international options are coming soon.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factories.
USA - Within 2-5 business days
I DIDN'T RECIEVE MY ORDER
Please email us: daniel@gildedland.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.
WHAT ABOUT CUSTOMS FEES/TAXES?
At this point in time, we are only shipping in the United States but international options are coming soon.
SHIPPING INSURANCE (PACKAGE PROTECTION)
Shipping insurance is offered at checkout. It's provided by GildedLand and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - daniel@gildedland.com
Please note - shipping insurance is non-refundable once your order has shipped.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible but you have up to 6 hours from the time the order was placed to make any changes or cancellations. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
Due to our items being made on-demand, we are unable to accept any returns. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Customer support is provided by GildedLand - they can be reached at daniel@gildedland.com